Return & Warranty Policy
Your satisfaction is our priority
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in original packaging, and accompanied by proof of purchase.
To start a return, email us at sales@carfixhero.com.
Return Address:
For any questions, contact sales@carfixhero.com.
2-Year Warranty
All eligible parts sold by CarFixHero include a 2-year warranty. This covers manufacturer defects and functional failures under normal use.
Misuse, modifications, or improper installation voids the warranty.
To claim warranty support, email us with your order number, VIN, and a description of the issue.
Our team will verify the claim and assist with replacement or refund if appropriate.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or incorrect. We'll evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get the correct item is to return the original and make a new purchase after your return is accepted.
Refunds
Once we receive and inspect your return, we'll let you know if the refund is approved. If approved, you'll be refunded to your original payment method within 10 business days. If it's been over 15 business days since approval, contact us at sales@carfixhero.com.